This is worth reviewing as we look at Cisco on Tuesday.
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What does this mean for global work? What process changes are required to make this a truly effective way to create and capture value?
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Definitely this will mean access to workforce and customers worldwide, enabling truly global collaboration, ability to share knowledge and provide training, it takes communication to the next level, reduce costs (travelling, access to cheaper workforce) and improve productivity (less time spent in travelling). I would say that from common meetings, HR selection, development of new products/services to sales processes will change/evolve with this technology.
ReplyDeleteThis is truly amazing. So many restrictions we have today go down with this innovation. Now clients can afford to see RFPs, presentations from vendors across the world (even from smaller countries like Philippines, Vietnam). The only issue I see with this technology is the bandwidth but as we are rapidly increasing infrastructure for companies, I hope BW is sufficient at affordable cost. Apart from cost reduction I think this innovation can also help IT governance as most of the managers/executives will be able to attend critical meetings even if they are traveling across the world.
ReplyDeleteBut I will be very scared if I am sitting in board room of an airline company!
Exactly, Look what Gartner predicts the travel industry will lose as a result of this technology:
ReplyDeleteGartner Predicts Video Telepresence Will Replace 2.1 Million Airline Seats Per Year by 2012, Losing the Travel Industry $3.5 billion annually
http://www.gartner.com/it/page.jsp?id=876512
I think this, and maybe also high-def video conferencing but this even more so, overcomes a big hurdle in remote communications. Last year I read a book by Daniel Goldman - it was either Emotional Intelligence or Social Intelligence - in which he discussed how humans communicate on two levels: one is a cognitive level in which we take in and rationally process information, and the other is an emotional level, in which we quickly process interpersonal signals, for example, an expression on someone's face, with out rationally thinking about them. Until now, remote communication, whether over phone, email, or chat, has only enabled communication on the cognitive level, but this finally allows people to communicate from remote locations at both the sophisticated/cognitive and the primitive/emotional level.
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