Sunday, February 1, 2009

Radical Service Innovation

This interesting article talks about radical innovations, "new services that dramatically change the marketplace" (incremental vs. radical innovations) and proposes a framework for implementing innovation projects successfully.
For those who took IS 837, experimentation is part of the framework. Enjoy it!

http://www.businessweek.com/innovate/content/oct2008/id20081020_368485.htm

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